---
title: Customer Service Metrics Calculator | Vested Marketing | HubSpot Tools
description: Vested Marketing provides you with access to HubSpot's FREE interactive customer lifetime value (CLV) calculator.
image: https://www.vested.marketing/hubfs/Training.png
---

![Customer service representative with headphones on a call with laptop and desktop in front of her](https://www.vested.marketing/hs-fs/hubfs/Training.png?width=1200&height=600&name=Training.png)

# Customer Service Metrics

**How effective is your Customer Service Team?**

 

## Download HubSpot's Customer Service Metrics Calculator Template for FREE!

Easily calculate and track ten important [customer service](https://www.citetech.com/learn/in-the-spotlight-caroline-and-company) metrics and KPIs in one place. The workbook is free and can be put to use for your company today.

This template covers the following Customer Service Metrics:

- Customer Satisfaction Score (CSAT)
- Customer Acquisition Cost (CAC)
- Customer Lifetime Value (CLV)
- CAC-to-CLV
- Net Promoter Score (NPS)
- Customer Effort Score (CES)
- Customer Retention Rate
- Revenue Churn
- First Contact Resolution
- Average Ticket Time

### Fill out the form to receive access to your FREE template!

```json
{
  "@context" : "https://schema.org/",
  "@id" : "#WebSite",
  "@type" : "WebSite",
  "name" : "Vested Marketing",
  "url" : "https://www.vested.marketing/"
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "Organization",
  "alternateName" : "Vested",
  "logo" : "https://www.vested.marketing/hs-fs/hubfs/Logo_Vested-1.png?width=450&height=188&name=Logo_Vested-1.png",
  "name" : "Vested Marketing",
  "sameAs" : [ "https://www.facebook.com/vested.marketing/", "http://instagram.com/vested.marketing", "https://www.youtube.com/channel/UCQbU-ww5l2lzMjEvpU_922g", "https://www.linkedin.com/company/vested-marketing/" ],
  "url" : "https://www.vested.marketing/"
}
```

```json
{
  "@context" : "https://schema.org/",
  "@id" : "#WebPage",
  "@type" : "WebPage",
  "name" : "Customer Service Metrics Calculator | Vested Marketing | HubSpot Tools",
  "url" : "https://www.vested.marketing/vested-customer-service-metrics-calculator"
}
```