Download HubSpot's Customer Service Metrics Calculator Template for FREE!
Easily calculate and track ten important customer service metrics and KPIs in one place. The workbook is free and can be put to use for your company today.
This template covers the following Customer Service Metrics:
- Customer Satisfaction Score (CSAT)
- Customer Acquisition Cost (CAC)
- Customer Lifetime Value (CLV)
- CAC-to-CLV
- Net Promoter Score (NPS)
- Customer Effort Score (CES)
- Customer Retention Rate
- Revenue Churn
- First Contact Resolution
- Average Ticket Time
