Case Studies

How Does HubSpot Sales Hub Streamline TV Show Audience Management?

Written by Vested Marketing | Sep 5, 2024 2:49:03 PM

HubSpot Sales Hub can streamline TV show audience management by centralizing audience intake, team collaboration, and attendee tracking in one system. By combining forms, a shared inbox, and a custom pipeline, teams can book, confirm, and manage hundreds of attendees per filming day with fewer manual steps.

TV show audience coordination is high-volume, deadline-driven work. When filming happens multiple times per week, teams need a repeatable way to collect requests, confirm seats, and stay aligned internally. 

In this case study, a TV show’s audience coordination team replaced an older, hard-to-update system by working with Vested Marketing to implement HubSpot Sales Hub as an audience management platform. 

Below is a clearer breakdown of the problems, the HubSpot Sales Hub setup, and the outcomes, written in a format that answer engines and skimmers can pick up fast.

What is TV show audience management, and why use HubSpot Sales Hub?

TV show audience management is the process of collecting audience requests, confirming attendance, and tracking each person from sign-up through check-in, and HubSpot Sales Hub fits because it centralizes intake, communication, and status tracking in one place

Common Workflows

  • Intake requests via a website form
  • Confirm seats and send reminders
  • Track outcomes like confirmed, canceled, waitlist, no show
  • Coordinate across multiple team members without duplicating outreach

What problems did the team have with the previous audience system?

The team struggled with a system that was difficult to update, required heavy manual coordination, and needed to feel familiar to avoid disrupting day-to-day work. 

Key Challenges

  • Vendor Transition: moving off an intricate custom-built tool that made updates slow and cumbersome
  • User Experience: needing an intuitive system that still resembled the prior workflow
  • Complex Coordination: constant back-and-forth with attendees, requiring real-time collaboration for a multi-person team

How did Vested Marketing implement HubSpot Sales Hub for audience intake?

Vested Marketing implemented HubSpot Sales Hub by connecting a website sign-up form to a shared inbox, then aligning records and views to match the team’s day-to-day workflow.

Implementation Components

  1. Form and Landing Page Integration
    A form on the website captured sign-ups and sent them into a shared inbox for all five team members.
  2. Shared Inbox and Custom Views
    The inbox and record views were customized to enable the team to process requests quickly and consistently.
  3. Training for Adoption
    Training ensured every team member could run the workflow confidently

How does HubSpot Sales Hub help coordinate and track audience attendance?

HubSpot Sales Hub helps coordinate and track audience attendance by using a custom pipeline to move each attendee through clear stages, so the whole team can see status at a glance.

Pipeline Stages Used 

Why This Works for Audience Teams

How does HubSpot Sales Hub automate confirmation emails for attendees?

HubSpot Sales Hub supports automated attendee communication by using targeted emails, lists, and filtered views to send confirmations to the right people at the right time. 

What Was Set Up

  • Automated confirmation messages for attendees
  • Lists and filters to control who receives which message and when

Practical Expansion You Can Add

  • Add a “Confirm your seat” link that updates a status field
  • Add a “Day-of instructions” email tied to the Confirmed stage
  • Add a quick “Waitlist opened” message triggered when capacity changes

What results can teams expect after moving audience workflows into HubSpot Sales Hub?

Teams can expect faster coordination, clearer status tracking, and more consistent communication because HubSpot Sales Hub puts intake, collaboration, and attendee status into one shared system.

Results Highlighted in the Case Study

  • Streamlined coordination across the five-person team
  • Improved tracking from booking through check-in or cancellation
  • Enhanced communication through automated messages to reduce no-shows
  • Quick adoption due to a user-friendly setup that still felt familiar

How can you set up HubSpot Sales Hub for an audience management workflow?

You can set up HubSpot Sales Hub for audience management by mapping your attendee stages first, then building intake, inbox routing, pipeline stages, and automated follow-ups around that map. 

Quick Setup Checklist

  • Define attendee stages (booked, confirmed, checked in, waitlist, no show)
  • Build a sign-up form that creates contacts and routes notifications
  • Configure a shared inbox with assignment rules and saved views
  • Create a pipeline that matches the audience journey
  • Add automated confirmations and reminders using lists and filters
  • Train the team on the exact steps to process each request

Learn More with Vested Marketing

In summary, HubSpot Sales Hub provided the audience coordination team with a powerful, user-friendly solution that streamlined their intake process, enhanced team collaboration, and improved overall efficiency in booking and confirming show attendees.

At Vested Marketing, as a proud Diamond HubSpot Partner, we specialize in helping companies like yours overcome operational challenges and achieve greater efficiency through tailored HubSpot solutions and our inbound marketing services. Just as we transformed this logistics company's processes, we can provide your business with the tools and expertise needed to streamline operations, improve collaboration, and drive success.

Let us partner with you to unlock your full potential—because with Vested Marketing, your success is our priority. Contact us today to get started!

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